Refund & Returns Policy
Returns and Refunds
Due to hygiene and safety reasons, we are unable to accept exchanges or returns on non-faulty items that have been opened or used. Please choose your items carefully before making a purchase.
We do not offer refunds for change of mind.
If your item arrives damaged, faulty, or significantly not as described, please contact us within 7 days of receipt so we can assist you. Once the return is received and approved, a refund will be processed within 7 days.
Please ensure the product you select is suitable for your intended use prior to purchasing. We are always happy to answer any questions before ordering to help you choose the right item.
Other Points
- Our policy may change without prior notice.
- Items not meeting our policy might be declined and sent back at your expense.
- Please use traceable postage for returns. We are not responsible for non-traceable returns that do not reach us.
Questions? Reach out:
Email: [email protected]
Phone: 1300 025 298
Address: Office 3181, Ground Floor 470 St Kilda Road, Melbourne 3004